Administration Guide > Installation > Service Pack and Hotfix Installation > Installing the Agent for Windows

Installing the Agent for Windows

This document describes the hotfix installation procedure for the Windows agent.

The Windows agent can be used for 32-bit and 64-bit. Each version is identified using a three-digit abbreviation. These abbreviations are used in the agents' file names, and are described in the Terminology. In this document, the specific abbreviation is replaced by "???."

Close the agent before you start the update installation.

Supplied Installation Files

The files are found in the directory IMAGE:AGENTS\WINDOWS.

The other files in this subdirectory belong to the installation program and the AE runtime system.
See:
Knowledge Base.

The CallAPI files and CallAPI implementation are described in a separate document.

Potential Problems


Windows Agent for System-Wide E-mail Connection

The system-wide AE email connection can be implemented using a Windows agent. Detailed information on setup of the email connection is to be found in the Knowledge Base.


Procedure

1.

Installing the Agent

2.

Setting up the system environment