User Guide > UserInterface > System Overview > Quarantine

 Quarantine

Internal messages control processing based on objects and their settings. Thus, checking their contents is of high importance.

Invalid messages which cancel a server process are intercepted and displayed in this area of the System Overview. Your AE system is therefore protected since these messages do not affect the server processes.

Contact Automic Support; these messages are helpful for further analyses.

By default, the Automation Engine checks internal messages. On UNIX, this can have a negative impact on performance. The administrator can deactivate this function with the parameter exception= in the Automation Engine's INI file.

Column

Description

Message number

Number of the message

Status symbol

Status of the message

"1" - May be released after prior contact with Automic Support
"2" - Has been logged for analysis reasons but cannot be released
"3" - Has successfully been processed and can be deleted

Occurrence time

Time when the message was quarantined

Reason for failure

Additional information about the failure reason

Replays

Number of release attempts

XML Stream

Message sections (if retrievable) for analysis

Reaction to Invalid Messages

The following steps are initiated if an invalid message has been detected:

  1. The message is put into quarantine.
  2. All databaseA database is an organized collection of data including relevant data structures. modifications made by this message are canceled.
  3. Further message information is written to the Automation Engine's log file.
  4. A trace file of the following name is created:

    UC4Dump_name of the Server process_RunID_time stamp.txt

    Example:
    c:\AUTOMIC\server\temp\UC4Dump_UC2T#WP002_40373135_20060406144901543.txt
  5. A dump is created if possible.
  6. The ServiceManager restarts the aborted server process.
  7. If the administrator has defined the key EXECUTE_ON_EXCEPTION in the variable UC_SYSTEM_SETTINGS, the specified object starts.

The UserInterface displays the symbol to authorized users if there are quarantine messages.

 This area of the System Overview and the symbol in the UserInterface are only displayed when the User object or user group has the privilege "Create diagnostic information" and a modification right for server processes. Obtain further information from your administrator.

Releasing Messages

Only release messages upon prior contact with Automic Support.

Highlight the message and open the context menu command "Release". A dialog opens in which trace options can be set. Select the server process to be used for reprocessing the message.

Only the primary work process executes PWP messages.

Specified trace options are deactivated after the execution attempt. If the message could be processed without failure, it remains in the list but can be deleted with a context menu command.

Context Menu

The following actions are possible:

Command

Description

Receipt

Flags the message as noted

The alarm status shown at the upper right edge of the UserInterface is no longer shown when all invalid messages have been noted.

Delete

Removes a message from the list which could be reprocessed without failure

Release

Releases a task which can then be reprocessed

Show message

Shows the message's internal technical information