Walkthrough of the Process Monitoring Perspective

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As an operator, you own the day-to-day business of running things. You keep an eye on processes and make sure that the workload gets processed every day, smoothly and without incidents. You identify problems and assume their ownership. To be able to remediate them, you perform basic root cause analysis, you determine the best course of action and the next steps. You react to failures either by involving other users, notifying the management team or by escalating to the owner of a process.

As an operator, the Process Monitoring perspective is you main working area. It displays comprehensive data on active and inactive tasks. The Process Monitoring perspective provides tools to filter and group tasks. In this perspective you can modify active tasks, open their reports and execution lists and troubleshoot.

The list of Tasks displays the tasks that correspond to the objects to which you have rights, no matter who has started them. Right-click one or more tasks to access the functions that are available to all those tasks. The functions that are displayed depend on the status of the selected task and of your user privileges.

This topic describes the main elements of the Process Monitoring perspective.

Navigation Pane

The navigation pane on the left contains the following tabs:

Tasks

The Quick Filter provides shortcuts to some of the filter criteria available on the Filter pane on the right side.

Example: If you select Quick Filter: Queue and one of the Queues in the list below, the Tasks list shows the tasks processed by that Queue. If you use the Queue filter criterion in the Filter pane on the right and select the same Queue, you get the same result.
Services (SLO)

The SLO Monitor is the control center of your SLO (Service Level Objectives) objects, the basis of the Service Level Management function. It provides timely information about whether the services meet the criteria stipulated in the Service Level Agreement they are subject to.
Forecasts
- Forecasts
  
  Information about the expected execution times and the estimated runtime of executable objects
- Autoforecasts
  
  Information about which tasks will run in a certain time frame. This information can be used to plan the maintenance of your systems.

For more information, see:

Task Bar

The task bar indicates the number of tasks that are displayed on the list and whether the list is filtered. It allows you to switch the list view and to refresh the data in the list. It also contains a countdown indicator at the top right end that shows the remaining seconds until the view is refreshed. You can click on the indicator to refresh the view manually; you can predefine the refresh interval in your user settings. For more information, see Refresh Interval.

Important! Your system administrator might have restricted the number of tasks that can be displayed in the list. This is a system-wide configuration that administrators set in the UC_SYSTEM_SETTINGS VARA object. If this is the case, an inline message is displayed beneath the task bar. It indicates the number of tasks that are currently visible due to this restriction.

For more information, see Understanding the Task List.

Status Bar

The status bar indicates how many tasks are on each of the available main statuses.

For more information, see Task Status.

Toolbar

The toolbar provides shortcuts to perform the most important functions in the Process Monitoring perspective. It gives you access to the monitors and to historical data. The toolbar also contains the following buttons:

Export Table

Exports the content of the list as comma-separated values in a CSV file
Custom Filter

Lists your personal, customized filter criteria
Filter

Opens the Filter pane
Details

Opens the Details pane with information on the execution of the selected task

List of Tasks

The main list is where you work with your tasks. It provides the most important task information at a glance.

For more information, see Understanding the Task List.

Filter Pane

The Filter pane lets you restrict the number of tasks to be displayed.

For more information, see Filtering Tasks.