Troubleshooting, Root-Cause Analysis and Remediation

The Process Monitoring provides the tools you need to recognize and investigate abnormal behaviors and then take actions like escalation and remediation. This list outlines the activities you need to perform and indicates the areas in the Process Monitoring where you perform them:

1. Monitor processes and recognize abnormal behaviors in the Tasks list.

   As soon as an object is executed, it is displayed as a task in this list, where you can check its properties (activation, start and end times, runID, and so on) as well as its status and the status of its children (if available). It provides key execution and status data. From this list you access all functions available for the task. Here you can identify the tasks that failed. For more information, see:

   • Tasks

   • Filtering Tasks

   • Including or Excluding Deactivated Tasks

   • Task Status

2. Investigate the abnormal behaviors.

   Once you have identified the tasks that require your attention, you start investigating the reasons why they failed. To understand what happened, you have the following tools:

   • Execution lists

     Use the lists of executions when you troubleshoot to compare different runs of a task (for example, the failed run and a successful one) and so try to discover differences that could give a hint as to what the reason for the failure.

     Use these lists in combination with the information in the reports and the task details to get a clear picture of what has happened. Execution lists let you drill down into all aspects of a run; in case of compound tasks, such as Workflows or Schedules, you can access their child task executions. Likewise, from a child task execution you can access its parent execution.

     For more information about execution data in general in this documentation, see Execution Data. For more information about object and task details, see Showing Object and Task Details.

     Tip: Right-click an execution and select Analyze Execution to get assistance from Automic Automation's Gen AI capabilities. For more information, see Analyzing Executions with Automic Automation's Gen AI.

   • Reports

     The reports give you detailed information about each execution of a task. There are different types of reports, depending on the type of task. For more information about reports in general, see:

     • Understanding the Reports
     • External (Directory) Reports
     • Job Reports
     • Working with the Reports View

   • Monitors

     Many task types have their own monitor view. For some task types, all the information you need is already contained in the list of Tasks, on the reports and in the Executions lists. Other task types require more extensive information for monitoring and they provide a dedicated monitor. For more information, see:

     • Monitoring Events

     • Monitoring Jobs

     • Monitoring Workflows

     • Monitoring Schedules

     • Monitoring Sync Objects

     • Monitoring Job Groups

     • Monitoring Agent Groups

     • Service Level Management: Monitoring Services

     • Monitoring and Restarting External Tasks

3. Automic Automation's Gen AI capabilities help you investigate any issue. For more information, see:

   • Analyzing Executions with Automic Automation's Gen AI

   • Analyzing Reports with Automic Automation's Gen AI

   • Automic Automation's Generative AI Capabilities

4. Escalate and/or remediate

   From the list of tasks, the Executions lists and the monitors, you have access to the actions on the failed tasks that are available depending on their statuses and on your rights and permissions. For more information, see Available Functions Depending on the Task Status.