Who Uses the RA Web Service SOAP Agent?

People in several roles use the RA Web Service SOAP Agent to accomplish different tasks. While Job titles and responsibilities differ from one company to the next, the following user groups describe the most common requirements for user roles. They are presented here to:

  • Help the Automic Administrator in your organization determine the authorizations, privileges, and available clients the users in your organization should have.
  • Give other users an idea of who in your organization is responsible for what.

User Groups

  • Automation Engine Administrators
    • Has access to the system client (client 0) as well as one or more numbered clients.
    • Deploy and configure Agents and maintain their health along with the Automic infrastructure.
    • Set-up resiliency by replicating RA Web Service SOAP Agent set-up on a second machine. Generally they will only setup two RA Web Service SOAP Agent solution Agents for scalability.
    • Set-up Agents for Kerberos Forests.

    Note that Automation Engine Administrators are not the primary audience for the RA Web Service SOAP Agent. In fact, they may never use it directly. Their primary role is to set-up and configure the RA Web Service SOAP Agent solution Agents. They likely will not be the ones to create RA Web Service SOAP Agent Connection objects.

  • Security Administrators
    • Has access to one or more numbered clients.
    • Set-up the transport security for the Agent. This includes SOCKS settings and SSL Certificates.
    • Define Connection objects with the corresponding security information.
  • Line of Business and IT Infrastructure Developers
    • Has access to one or more numbered clients.
    • Create individual RA Web Service SOAP Agent Job and Workflow objects.
    • Create Connection objects (in some cases, possibly only in a test environment).
  • Quality Assurance Engineers
    • Has access to one or more numbered clients.
    • Run RA Web Service SOAP Agent Jobs and Workflow for test automation and release automation.
  • Line of Business Operators
    • Has access to one or more numbered clients.
    • Monitor and troubleshoot Workflows that use RA Web Service SOAP Agent tasks.
    • View, but not edit the Connection objects that are available to each Agent.

    Note that Line of Business Operators are likely to use operational run books that call web service for things such as escalation procedures and remediation routines. They require good documentation. They will make calls to the Amazon Cloud, VMWare's vCloud partners, and other systems to find out system status and health information.

  • Cloud Administrators
    • Has access to one or more numbered clients.
    • Create and run RA Web Service SOAP Agent Jobs and Workflow to manage their virtual data centers, virtual machines, logical unit numbers, storage, etc.