Setting Trace for the REST Agent Agent

When you need to troubleshoot an Agent loaded into an Automation Engine system, you can turn on traces for Agent and Job objects from the following places:

• From the Administration perspective in AWI (Automic Automation's web interface)

• From the ucxjcitx.ini file

• From uc4config.xml, AWI's configuration file

From the AWI

1. Go to the Administration perspective > Agents list.

2. Select the relevant Agent and right-click to select Advanced Options.

3. In RA do one of the following:

   • Select 9 = max. output to turn trace on.

   • Select 0 = no output to turn trace off.

From the ucxjcitx.ini File

1. Stop the Agent(s) from the ServiceManager window or command line.

2. Edit the ucxjcitx.ini file:

   • Set ra=99 to turn trace on for the Agent and its third-party libraries.

   • Set ra=0 to turn trace off.

   Note:

   Third-party library trace can only be set in the ucxjcitx.ini file. It cannot be set through the AWI like for other Agents.

3. In the code below, ra=99 turns Rapid Automation trace on:

   [TRACE]

   file=..\temp\RA_TRACE_##.TXT

   max_trace_kb=8000

   tcp/ip=0

   ra=99

   trccount=10

4. Restart the Agent.

See also:

Defining the REST Agent