Ordering Automic Services via ServiceNow Service Catalog

Ordering Automic services works the same way as ordering any other service from a ServiceNow Service Catalog.

To Order Automic Services

1. Open the ServiceNow Service Catalog

   Among other catalogs, you will find an Automic service catalog.

2. Select the service category item within the service category.
3. Select the service and fill in the form (if necessary).
4. Click Order Now

   Note: Alternatively you can add the service to the cart (click Add to Cart) and order after collecting additional services.

5. When you consume an Automic service for the first time in a session, authorization based on the AE user name (system name / client number / user name / department) and password is required. Click OK to confirm or Cancel to abort.

   The Order Status page is displayed.

   ServiceNow automatically updates the stage flow.

   ServiceNow polls the SAPI server regularly and the stage of the service request is updated according to the execution status of the Automation Engine workflow execution.