Automation Assistant: Insight-Driven Operations

As an operator in Automic Automation, your day typically begins in the Process Monitoring perspective, scanning active tasks, Workflows, and alerts to ensure smooth execution across your environment. You supervise running processes, spot abnormal behaviors like failures, delays, or unresolved dependencies, triage issues, perform actions like restarts or cancellations, analyze reports for root causes, and handle escalations or handovers. The Automation Assistant accelerates your work by delivering instant, plain-language insights directly in AWI, so you spend less time digging through logs and more time resolving problems.

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Here's how the Automation Assistant can help you throughout your day:

Morning Monitoring and Triage

Your initial task involves scanning the task list and aggregate view for red flags: Failed Jobs, long-running Workflows, or escalating Queues. Instead of manually investigating each issue, you can leverage the Automation Assistant to analyze recent executions.

Example Prompt

Analyze all executions ended between 08:00 am and 10:00 am

The assistant can then summarize the information, such as Workflow X failed because child Job Y timed out on Agent Z due to login expiry, highlighting the impact and key steps. This allows you to instantly prioritize high-SLA items over routine checks.

Diagnosing Incidents and Reports

When drilling into a problematic task, instead of parsing reports manually, select Analyze Execution or Analyze Report. The assistant explains errors, warnings, and changes in context (This Job failed on step 3 due to missing dependency W; runtime doubled vs. yesterday), answering follow-ups like What changed? or Where exactly did it fail?.

Example Follow-Up Prompts

What changed?
Where exactly did it fail?

This interactive diagnostics cuts down log review from minutes to seconds, supporting quick ticket updates or shift handovers.

Taking Action and Troubleshooting

Once you have diagnosed an issue, you can interact with the Automation Assistant conversationally to determine the best course of action.

Example Prompt

You have identified an Agent timeout, so you can ask: Suggest fixes for Agent timeout

The assistant might propose actions like Restart child task, check login credentials, or bypass dependency, standardizing remediation and reducing tribal knowledge reliance. For aborted or ended tasks, it guides restarts, cancellations (recursive for Workflows), or deactivations, ensuring safe, SLA-compliant decisions.

Prioritizing and Escalating

As Queues build up, you can query the Automation Assistant to identify patterns and emerging issues

Example Prompt

Show recurring failures or unusual runtimes

The assistant can surface emerging issues across Workflows, helping you focus on business-critical processes first and escalate intelligently. For example, it might suggest Notify development team for script fix). This proactive oversight prevents minor issues from cascading.

Throughout your shift, from monitoring Queues to closing incidents, the Automation Assistant turns reactive firefighting into efficient, insight-driven operations, reducing MTTR, boosting confidence for new operators, and keeping your automation reliable.