SLAs

Service level agreement (SLA) fulfillment is the key metric for measuring the success of IT operations. The topics in this section explain how the Late Criterion setting in the jobstream definition help you define and track SLA performance of your jobstreams.

This section includes the following pages:

• Watch the Video: SLAs

• SLA Support in AAI — The Jobstream Late Criterion

• When a User-Specified Late Time (SLA) Applies