Telemetry

Telemetry is a capability that is integrated into Automic Automation Intelligence to send product usage and system configuration data to Broadcom. This data helps Broadcom gain insights into customers' product usage, understand their software needs, and focus on the features and platforms that are most commonly used.

By default, the data is collected and stored in the Automic Automation Intelligence database. The collected data is sent to Broadcom only if the Send telemetry data checkbox is selected in the Activate Your Product installation panel or the Send telemetry data box is checked in the Configuration Tool -Telemetry.

What Data Do We Collect?

The following table describes the data that is provided by customers:

Data	Description
Is the product installation or upgrade a new or additional planned usage under the portfolio license agreement?	Details of whether the Automic Automation Intelligence installation or upgrade is a new or additional planned usage under the portfolio license agreement (PLA) with Broadcom.
Send telemetry data to Broadcom	Details of whether you want to send the telemetry data to Broadcom.
Domain name	Your company's domain name (the last part of your company's email address).
Enterprise site ID	Your company's site ID that is listed on the Broadcom Support portal.
Internal identifier	(Optional) Your cost-center or department's non-personally identifiable information (non-PII) identifier that you use for your company's tracking needs.
Proxy server and credentials	Details of the proxy server and user credentials to access the proxy server. The user credentials are required only if your proxy requires it. Provide these details only when the telemetry service cannot be reached through the outgoing port 443 from .

The following table describes the data that is provided by

Data	Description
Instance ID	The IP address or the hostname of the
Product Usage	Details of the number of schedulers for each scheduler type.
Version	The version of
Date when the data is collected	The date when the product usage is captured.

How Frequently Do We Collect the Telemetry Data?

By default, telemetry collects and stores the data daily at 12.00 a.m. If the application is not active at 12.00 a.m., the data is collected only in the next day run. The data is collected only once per day.

How to Configure Automic Automation Intelligence to Collect and Send Telemetry Data to Broadcom?

As anAutomic Automation IntelligenceAdministrator, you can configure Automic Automation Intelligence to collect and send telemetry data to Broadcom either during the installation or upgrade or by editing the Telemetry section in the Configuration Tool.

How to Extract Telemetry Data Offline?

You can also extract the telemetry data offline by using theAutomic Automation IntelligenceREST API. It is found by using a date range. For example: http://{Automic_Automation_Intelligence}:8080/telemetryService/report?fromDate=2020-02-18&toDate=2020-03-18

How Do You Know if Telemetry Failed to Collect or Send Data?

Errors are logged and placed in theAutomic Automation IntelligenceRestAPIError table.