Accessing Remediation Workflows

You access remediation Workflows from the Recommended automation actions (Confidence) section in the DX Operational Intelligence alarm list. The way you access the Workflows depends on your user role and on whether a Workflow has already been executed for the alarm or not.

No Remediation Workflow Has Been Executed Yet

This screenshot illustrates an alarm for which no remediation Workflow has been triggered yet. There are no recommended actions based on a previous execution. However, you can open the list of Workflows that can potentially remediate the issue by clicking on the View recommended remediations link.

The Automation actions list is displayed:

Play button

Click it to trigger the execution of the Workflow in Automic Intelligent Remediation
Automation action

Name of the remediation Workflow
Confidence

Rating provided for this Workflow, which is based on both implicit and explicit user feedback. For more information, see How Relevant Remedial Actions Are Recommended.
Title

Title of the remediation Workflow, which is a brief description of its purpose
Execution count

How often this remediation Workflow has been executed

From this list you can do the following:

(Operators, designers, administrators) Trigger the execution of a Workflow by clicking on the play button.
(Designers, administrators) Open Automic Intelligent Remediation to the Process Assembly. The Workflow editor is displayed, where you can check and, if necessary, modify the Workflow.

A Remediation Workflow Has Already Been Executed

If at least one remediation Workflow has already been executed for the alarm, the Workflow is displayed in the Recommended automation actions (Confidence) section. You can do the following:

Monitor the execution of the Workflow in Automic Intelligent Remediation
Open the Workflow configuration page
Execute the Workflow again
Open the list of suggested remediation Workflows

This screenshot illustrates an alarm for which a remediation Workflow has already been triggered. The links that let you execute, open or monitor the remediation Workflow are numbered. The list after the screenshot describes what you can do with these links:

(Operators, designers, administrators) Click the arrow to execute the Workflow again.
(Designers, administrators) Click Remediate Alarm to open the Workflow in the Process Assembly perspective, where you can view and modify its configuration.
(Operators, designers, administrators) This is the remediation Workflow that has been most recently triggered for this alarm.

Click the link to open the Workflow monitor in the Process Monitoring perspective, where you can check its status, the reports, and so forth. The link consists of the name of the Workflow followed by its run ID.
(Operators, designers, administrators) Click View recommended remediations to open the list of Workflows suggested by the recommendation engine.

From this list you can open a Workflow in the Process Assembly perspective (designers) and you can trigger its execution (designers and operators).
(Operators, designers, administrators) Click History to open the list of remediation Workflows that have been executed for this alarm so far.

For information about how Workflows are recommended, see How Relevant Remedial Actions Are Recommended.