Optimizing the SNSC Performance

You can optimize your ServiceNow Service Connector installation by modifying the SNSC System Properties in ServiceNow.

To Change SNSC System Properties in ServiceNow

  1. Log in to the ServiceNow instance as an Administrator.
  2. Search for "Sara" to filter for the Automic components.
  3. In the Automic SNSC section of the left panel, click Sara System Properties:

  4. Click the link to the system property you want to modify, edit the values and confirm the changes.
  5. When you are finished editing properties, click the Update button on the menu bar at the top.

System Properties for Automic's Sara

These are the system properties for Sara, which is a component of the Automic SNSC:

  • x_ausgeh_snsc.mid_server

    The name of the established MID server that SNSC uses to connect to SAPI and OAuth server in certain ServiceNow setups.

    Note: Leave this property empty to connect to SAPI and the OAuth server directly .

  • x_ausgeh_snsc.workflow_timeout (seconds)

    The maximum acceptable waiting time for the workflow execution to finish. If the workflow execution exceeds this time, the execution ends with the status NOT_OK.

    To have no waiting time limit, set this value to 0.

    Note: If this parameter is not set to 0, then the status of the workflow execution is checked in intervals specified in the parameter com.automic.sara.workflow_delay.

    Default: 0

  • x_ausgeh_snsc.workflow_delay (seconds)

    The time interval for checking the workflow execution status (the service status in ServiceNow). If this is set to 0, the status is checked every 60 seconds.

    Default: 0

  • x_ausgeh_snsc.rest_request_timeout in seconds.

    Specifies how long the instance waits for a response from the web service provider before timing out.

    Note: If this is set to 0, the timeout limit is 60 seconds.

  • x_ausgeh_snsc.service_active

    The default status that is assigned to newly imported services:

    • true: active
    • false: inactive

Next steps: You have completed the installation and configuration of all components for the ServiceNow Service Connector (SNSC). You can continue with preparing your services catalog and enabling users to order Automic Services. For more information, see Managing the Service Catalog and .