Welcome to Automic Automation for AIOps

Automic Automation for AIOps is Broadcom's hosted, operated and maintained solution to fully automate incident remediation.

In complex, siloed and hybrid landscapes, IT teams have to deal with multiple tools and processes, monitor them and react as quickly as possible to an ever increasing number of incidents and requests. Lacking monitoring tools that integrate with each other, IT teams miss a unified view of all their services, environments and technology domains.

DX Operational Intelligence addresses these needs. As a single orchestration layer that provides an enterprise-wide view of processes and tools, DX Operational Intelligence ingests data from all monitoring tools, maps incidents to services, and predicts and identifies potential risks using its machine-learning capabilities. It then makes the results visible in an alarm list of the issues that need to be tackled.

Automic Automation for AIOps closes the loop by fully automating incident remediation. Automic Automation for AIOps reaps the benefits of Automic Automation's ability to cover all IT landscapes, from traditional open and mainframe systems to modern cloud-native applications. It provides real-time, data-driven, pre-configured and reusable remediation Workflows. The self-learning recommendation engine suggests the Workflows that could solve the alarms raised in DX Operational Intelligence. At the beginning, the recommendation engine suggests potential candidates based on keyword search; then, machine-learning kicks off and the engine starts recommending remediation Workflows based on heuristics. Operators feed the recommendation engine by rating the results obtained with the executed remediation Workflows.

Use Cases

The following list outlines some of the scenarios that Automic Automation for AIOps handles:

  • Infrastructure healing

    Recurrent system, database, storage and network errors detected and automatically remediated in production

  • Service restoration

    Automated component restarts to restore business operations

  • Diagnostics for root cause analysis

    Collection of additional diagnostics to enable faster triage of alarms

  • Alarm and ticket correlation and enrichment

    Automated and real-time maintenance of incidents and tickets through the alarm, triage and remediation lifecycle

Automic Automation for AIOps gives you access to the full Automic Automation functionality that is available for the Agents that are installed in your instance. However, since the Automic Automation for AIOps use cases are very specific, only the objects and functions described in this documentation are supported in the AIOps context.

Benefits

Automic Automation for AIOps reduces outages and fixes problems before they impact your business. It eliminates delays and errors associated with manual effort. By offloading work from staff to Automic Automation for AIOps, IT teams can focus on the more complex issues that do require human intervention.

The flexible capabilities of Automic Automation for AIOps to integrate with other automation tools let you leverage your existing Workflows, adapt and reuse them for fast automated remediation.

Last but not least, our marketplace gives you access to multiple automation templates in the form of Action Packs that you can download and adapt to your needs. Take a look at https://marketplace.automic.com/.