User Roles and the User Interface

Your access rights and permissions are determined by your role. Depending on your role, you have access to the user interface areas (called perspectives) that contain the functions that you need. From a technical point of view, user roles are represented by User Groups, which are sets of rights and privileges. A User Group grants its users all the rights that they need to perform their duties. A user can be assigned to more than one User Group. User Groups are pre-configured.

This topic describes the user roles and outlines the perspectives with which they work. It also provides links to more detailed descriptions of the user interface.

This page includes the following:

Operators

You own the day-to-day business of running things. You keep an eye on processes and make sure that the workload gets processed every day, smoothly and without incidents. You identify problems and assume their ownership. To be able to remediate them, you perform basic root cause analysis, you determine the best course of action and the next steps. You react to failures either by involving other users, notifying the management team or by escalating to the owner of a process.

You work both in DX Operational Intelligence and in Automic Intelligent Remediation:

In DX Operational Intelligence

You identify the remediation Workflows that might solve those issues although those Workflows do not have a confidence score yet. You trigger the Workflows and monitor their status. You check the automated tasks started by the remediation Workflows. You perform root cause analysis based on the provided reports and logs.

You improve the recommendation engine by providing feedback on the triggered alarms.
In Automic Intelligent Remediation

You work in the Process Monitoring perspective. You check the status of Workflows and of their tasks; you analyze reports and execution lists. If necessary, you restart tasks and Workflows.

In many cases, the remediation Workflows for resolving issues you deal with must be either created or adapted. For this purpose, you work together with designers.

Designers

You are an automation architect. You have a deep knowledge of Automic Intelligent Remediation and of all you need to automate processes with it. You work mainly in Automic Intelligent Remediation, in the Process Monitoring and in the Process Assembly perspectives.

In the Process Assembly perspective, you design efficient remediation Workflows that can be reused and that solve as many alarms as possible. In the Process Monitoring perspective, you monitor those Workflows, access their reports and historical execution data, troubleshoot and so forth.

You send requests for new Agents to your administrator.

Administrators

You are a administrator user; you are in charge of user management. You also manage, install, and deploy Agents to keep the system running. You perform all administrative tasks and have access to the complete system.

You work both in DX Operational Intelligence and in Automic Intelligent Remediation:

In DX Operational Intelligence

You create and define users and configure the roles these users assume.
In Automic Intelligent Remediation

You work mainly in the Administration perspective, where you can monitor your users and centrally manage the Agents.

The users you create in DX Operational Intelligence are automatically matched to the User Groups in Automic Intelligent Remediation depending on the roles that you have assigned them.