Service Level Objective

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Service Level Objectives (SLO) support Service Level Agreements (SLAs). They depict the parties, the services, the expectations regarding those services and the reactions in case the expectations are met or not met:

SLA beneficiaries, which can be external or internal consumers of the services and are defined by the custom attributes that you assign to the services (objects)
Services, which are Automation Engine objects or groups of objects. Their execution and performance is the subject of the SLA.
Expectations, which are stipulated in the SLA and defined by the criteria defined in the SLO object.
Reactions, which are the objects to be executed in case the expectations are fulfilled or violated.

On this page you enable the Service Level Objective (SLO) object, define a time frame for monitoring it and assign it a Time Zone object.

Defining the Service Level Objective Page

To enable monitoring, do the following:

Activate the Monitor Service Level Objective checkbox. This turns the SLO object on and it can start monitoring the services that you define on the Service Selection page.
Define when the SLO object should monitor the services:
- Permanently
  
  The SLO is monitored 24/7 without any time restriction whatsoever.
- Restricted to daily operation window
  
  Select this option if you want to monitor this SLO every day during a specific time frame. In From - To indicate the period. You can enter any time in either field.
Optionally, in the General section select a Time Zone (TZ) object.

Time Zones translate UTC into the local time and vice versa. They also calculate time changes.

If you do not specify a Time Zone, the one defined for the Client is applied. If the Client has no Time Zone assigned, the one defined in Client 0 is applied. If, again, Client 0 has no specific Time Zone, UTC is used.

Note: If the selected time zone is different from the one on the Automation Engine or on the server, time zone shifts are considered.
Save your changes.

Continue defining the SLO object on the Service Selection page, see Service Level Objective - Service Selection.