Setting Trace

When you need to troubleshoot an Agent loaded into an Automation Engine system, you can turn on trace for Agent and Job objects from the following places:

• From the Administration perspective in AWI (Automic Automation's web interface)

• From the ucxjcitx.ini file

From the AWI

1. Go to the Administration perspective > Agents list.

2. Select the relevant Agent and right-click to select Advanced Options.

3. In RA do one of the following:

   • Select 9 = max. output to turn trace on.

   • Select 0 = no output to turn trace off.

From the ucxjcitx.ini File

1. Stop the Agent(s) from the ServiceManager window or command line.

2. Edit the ucxjcitx.ini file:

   • Set ra=99 to turn trace on for the Agent and its third-party libraries.

   • Set ra=0 to turn trace off.

   Note:

   Third-party library trace can only be set in the ucxjcitx.ini file. It cannot be set through the AWI like for other Agents.

3. In the code below, ra=99 turns Rapid Automation trace on:

   [TRACE]

   file=..\temp\RA_TRACE_##.TXT

   max_trace_kb=8000

   tcp/ip=0

   ra=99

   trccount=10

4. Restart the Agent.