Setting RA Trace for Automation Engine v9/v10

When you need to troubleshoot a Rapid Automation agent used with Automation Engine v9/10/11 or Operations Manager v8.00, you can turn on Rapid Automation trace for AGENT and JOBS objects from either the System Overview window in the Automation Engine user interface or the ucxjcitx.ini file. You can turn on Rapid Automation user interface trace from the uc4config.xml file.

Turning Rapid Automation Trace On or Off From the System Overview Window

To turn on trace for Rapid Automation AGENT and JOBS objects in the user interface, go to System Overview window, right-click the agent, pick Properties. In the window that pops up, set RA to 9 to turn trace on or set RA to 0 to turn trace off.

Turning Rapid Automation Trace On or Off From the ucxjcitx.ini File

To turn on trace for Rapid Automation AGENT and JOBS objects with the ucxjcitx.ini file:

  1. Stop the agent(s) from the ServiceManager window or command line.
  2. Edit the ucxjcitx.ini file.
    To turn trace:Set:  
    Onra=9
    Offra=0
  3. In the code below, ra=9 turns Rapid Automation trace on:

    4. [TRACE]

    file=..\temp\RA_TRACE_##.TXT

    max_trace_kb=8000

    tcp/ip=0

    ra=9

    trccount=10

  4. Restart the agent(s).

Turning On Rapid Automation User Interface Trace

To turn on Rapid Automation user interface trace:

  1. Exit out of the Automation Engine user interface.
  2. From the uc4config.xml file, add ra="9" to the trace line as shown below:

    3. <trace ra="9" count="10" xml="0" tcp="0">..\temp\UCDJ_TRC_##.TXT</trace>

  3. Open the user interface.

Turning Off Rapid Automation User Interface Trace

To turn off Rapid Automation user interface trace:

  1. Exit out of the Automation Engine user interface.
  2. From the uc4config.xml file, add ra="0" to the trace line as shown below:

    3. <trace ra="0" count="10" xml="0" tcp="0">..\temp\UCDJ_TRC_##.TXT</trace>

  3. Open the user interface.

For more information on setting trace, see your Automation Engine documentation.



Automic Community