External Approval

As an Administrator, you manage the external approval system, which allows you to connect CDA to any external system that should handle approval requests instead:

You can create approval workflows, which are executed when new approval requests are created or changed. The workflows are called with all information regarding the request (for example, who has to approve, what has to be approved, and so on).
Extend the workflows to for example, create approval requests in your service management system.

Part of the information that is provided to these workflows is a unique one time use approval token. Pass this token to your external system. When the external system does the actual approval, it simply has to POST the token to an HTTP API Endpoint. CDA then approves, rejects, or revokes the request.