Preparing Internet Explorer

These tasks are only required when users want to use the Microsoft Internet Explorer as their ECC browser.

If you run the ECC on Internet Explorer, you must do the following:

• Install a hotfix that improves the connection performance, which prevents timeouts in ECC.
• Remove Accelerators to prevent the ECC from freezing up.
• Set the correct browser modes for the Internet Explorer version.

For supported versions, see the Automic Compatibility Checker.

Install a Connection Hotfix

On the computers of all your Internet Explorer users, install and enable the Microsoft hotfix for a bug that is related to timeouts on HTTP POST requests and produces terminal errors in ECC.

Steps...

1. Download the hotfix from https://support.microsoft.com/en-us/kb/895954.
2. Follow the instructions on that web page for installing the hotfix.

Remove Accelerators

Make sure that Accelerators are not installed on the computers of your Internet Explorer users. The selection icon of Accelerators cause the ECC window to freeze.

To manage Accelerator add-ons, open the Internet Explorer and click the Tools button in the toolbar, and then click Manage Add-ons. Open the Accelerators section and remove any installed Accelerators.

Set Browser Modes for the Internet Explorer

On the computers of all your Internet Explorer users, make sure the following modes match the version of the Internet Explorer:

• Browser Mode
• Document Mode

Steps...

1. Open the Internet Explorer.
2. Press F12 to open the Developer Tools page.

   Alternatively, you can select Developer Tools from the Tools menu in the Internet Explorer toolbar.

3. Click the Browser Mode menu, and select the Browser Mode that matches your Internet Explorer version.

   In the example here with Internet Explorer version 9 (IE9), Internet Explorer 9 is selected.

   

   Do not select the Compatibility View mode.

    

4. Click the Document Mode menu, and select the Document Mode that matches your Internet Explorer version.

   In the example here with Internet Explorer version 9 (IE9), Internet Explorer 9 Standards is selected.