Kerberos Login is not Available

Problem

On the Login dialog I see a warning stating that Kerberos login is not available and I can't sign on with my Windows name and password.

This error message indicates that the Automic Web Interface expects you to be able to log into the system with the same name and password with which you log into your computer. This capability is known as "single sign-on" (SSO). Automic uses the Kerberos authentication protocol to manage SSO.

Solution

Use the Automic default login.

If you have been able to login with your Windows name and password, but you are now trying to log in from a different computer or different domain, it could be that Kerberos is not installed on that resource. In this case, you need to login with your Automic user name and login information. See Logging In and Out and Version Information .

For more information see Configure the Login and User Authentication in Configuring Automic Web Interface.

In Firefox

Allow the AWI help pop-up.

If you are trying to log into AWI on a Firefox browser, you must enable single sign-on in your browser:

  1. Go to the address bar of your Firefox browser window, type "about:config" and press Enter.
  2. Confirm that you accept the risks of changing configurations by clicking I promise, I'll be careful!.
  3. Search for "network.negotiate-auth.allow-non-fqdn".
  4. Double-click the Value to change it to "true".
  5. Close the window and try logging into AWI again.

You can test whether the problem is in Firefox by trying to log into AWI on Google Chrome or Internet Explorer. If there is no problem there, use the previous steps to configure Firefox.

If this does not help, please contact your Automic administrator. There might be a problem in the configuration of your environment.