Quick Filter

The left pane contains the Quick Filter. It provides shortcuts to some of the filter criteria available on the Filter pane on the right side. You can filter tasks using the following criteria:

Queue

Select Queue from the Quick Filter dropdown list. All available Queues (both started and stopped) are listed on the Tasks pane. To restrict the list of tasks to those that run in a particular Queue, select the Queue.

Activate hide stopped queues if you want to see only the Queues that are started.

Right-click a Queue on the pane to open a context menu that provides the following functions:

Agent

The list of all available Agents (both started and stopped) is displayed below on this tab. Stopped Agents are grayed out.

Activate hide stopped agents if you want to see only the Agents that are active.

Right-click an Agent to open a context menu that provides the following functions:

Status

This is the same as setting the status filter on the Filter pane.

Business Unit, Region

When configuring your system it is possible to define customizable attributes, such as business units and regions, that help organizing the company's processes and filter out tasks. For more information, see Custom Attributes.

For more information, see UC_CUSTOM_ATTRIBUTES - Grouping Criteria in Executable Objects.

See also: