Quick Guide to Create Remediation Workflows

This topic outlines the process of creating a remediation Workflow and provides links to the topics that describe how to do it.

1. Access Automic Intelligent Remediation.

   For more information, see Accessing Automic Intelligent Remediation.

2. Check that the prerequisites for creating remediation Workflows are met.

   Make sure that the objects that you want to use in your Workflow are properly configured. For more information, see Prerequisites for Creating Remediation Workflows.

3. Go to the Process Assembly perspective.

   You create remediation Workflows and modify existing ones in the Process Assembly perspective.

   When you first open the Process Assembly perspective, this is what you see:

   

   The AIOPS folder is always available; it is the connection point between Automic Automation for AIOps and DX Operational Intelligence.

   The PACKAGES folder is also available by default. It contains pre-configured sample remediation Workflows that you can reuse, modify and adapt to your needs.

   You add your own folders to the Process AssemblyExplorer and create and configure your Workflows in those folders.

4. Create a remediation Workflow.

   A remediation Workflow is a type of object in Automic Automation for AIOps. Workflows orchestrate the execution of the objects that they contain. There are many types of objects that you can add to a Workflow. Each object is a step or a group of steps in the processing logic that solves an incident.

   You have two options to create a remediation Workflow:

   • Modify a sample Workflow

   • Modify an Action Pack

   • Create from scratch

     You create remediation Workflows based on the AIOPS Workflow template. This template already contains the first task in the Workflow. It is a pre-configured embedded Workflow that parses the incident data provided by alarm so that the Workflow can consume it. You add the tasks you need after this first Workflow.

   For more information, see

   • Creating a Remediation Workflow
   • Workflow Editor
   • Adding Tasks
   • Pre-Configured Workflows as Action Packs
   • Sample Remediation Workflows
   • HELLO WORLD REST Remediation Workflow: End-to-End Scenario

5. Configure the Workflow and its tasks.

   After adding the tasks to the Workflow, you connect them to establish the sequence in which they will be executed. In addition to the execution order, you can further configure the Workflow logic by specifying the properties of its tasks.

   For more information, see:

   • Connecting Tasks in the Workflow
   • Configuring the Tasks in a Workflow
   • Workflow Monitor Overview

6. Test the Workflow.

   To test whether the Workflow behaves as you expect, you execute and monitor it.

   For information about the execution options and about important details about the execution stages, see the Automic Automation documentation:

   • Executing Objects

   • Execution Stages

     Activation

     Generation

     Processing

     Completion

   • Generating at Activation or at Runtime

7. Make the Workflow available for DX Operational Intelligence.

   When a remediation Workflow is ready for operators to consume it, you copy it to the AIOPS folder.

   The AIOPS folder is synchronized with the alarm list in DX Operational Intelligence. The Workflows that you store here are immediately visible and available as remediation Workflows in DX Operational Intelligence. This applies also if you add sub folders with Workflows within those sub folders.