Getting Started for Technical Support Providers

As someone who provides technical support for AAI, whether in-house or from Broadcom, you will be called for help when someone on the AAI team has a problem they cannot solve with any of the obvious solutions. You need a deeper and more specific technical understanding of AAI structures and how it is configured in the organization that you are supporting. For more information, see Technical Support Providers.

Learn AAI basics

To get a good overall understanding of AAI, the best place to begin is with the videos in Broadcom's AAI education courses. For information, see Free Online Courses.

Then reinforce that learning with the documentation of the AAI basics that you find in the following topics:

• About Automic Automation Intelligence
• Automic Automation Intelligence Architecture
• Key Terms
• User Roles in AAI

Understand the technical configuration

Look at the following sections and then talk with the AAI administrator and the business area coordinator to understand the technical configuration as it is implemented in the organization that you support. Dive in as deeply as you need for the tasks that your want to accomplish.

• Configuring Automic Automation Intelligence
• Configuration Tool
• Workload Automation / Scheduler Integration through Connectors

Find supporting information

The specifications and parameters provided in the following sections of the Reference appendixes have essential information for your tasks:

• Command Line Interface
• AAI REST API
• Job Types
• About Importing and Exporting

Problem solving

For information to help them solve problems and advise AAI users, see the following places:

• The community of AAI users, partners, and Broadcom employees, which you find under Communities
• The Broadcom Knowledge Base articles for AAI, which you can find by clicking the Browse All button under Knowledge Base Articles.