CA Service Desk Manager Action Pack

Easily incorporate CA Service Desk Manager into your automation workflows


CA Service Management service desk capabilities streamline support operations by combining comprehensive support processes with a new, modern xFlow analyst experience. Combined with a unified user experience that's focused on self-service, mobility, social media-based collaboration and advanced analytics, users can become better informed and work more naturally.

Prerequisites:

  • CA Continuous Delivery Automation (formerly known as CAAutomic Release Automation) v12.0 or above
  • A Windows or Unix automation agent

Installation:

  • Download the Action Pack from Automic Marketplace
  • Log onto the CA Automic Web Interface
  • Navigate to Administation tab
  • Click Packs then click Install Pack
  • Select the Action Pack that you downloaded
  • Upon installation, the pack PCK.AUTOMIC_CA_SDM should appear

Available Actions:

  • Create Ticket
  • Change Ticket Status
  • Get Ticket Status
  • Log Comment

For detailed compatibility information try the Compatibility checker.

Full documentation for this package is included as an object within the package download.

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Find platform support and compatibility information for Package.CA.SDM in our compatibility matrix.
Please log in using your Broadcom account to download this plugin.
Products Continuous Delivery Automation, Continuous Delivery Automation, Automic Automation
Solution Area ITSM
Operating Systems Linux, Windows
Last update 2020-09-11 13:30:21.0
Supported by
Community Source ca-service-desk-manager-action-pack

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