Automation Assistant: Streamlining the Administrator's Work

As an administrator in Automic Automation, your day revolves around ensuring system stability, security, and scalability, from routine checks in the Administration perspective to handling user requests, Agent maintenance, performance tuning, and compliance audits. You manage Clients, Users, Agents, Connections, and Automation Engine processes. You troubleshoot infrastructure issues, prepare for upgrades and balance resources to prevent outages while supporting operators and designers.

Automic Automation's Automation Assistant fundamentally transforms how you manage and maintain the system. Integrated directly into AWI, the REST API and the Automation Engine, it provides instant, intelligent support across system management, security, troubleshooting, and scaling. The Automation Assistant streamlines this high-stakes workflow with instant, context-aware guidance in AWI, turning complex diagnostics into conversational insights so you maintain uptime proactively. It supports you in managing and optimizing your Automic Automation system more efficiently; it helps you navigate system settings, user management, and security configurations by providing clear, context-aware guidance within AWI.

Here's how the Automation Assistant can help you throughout your day:

Morning System Health Checks

You start your day with a quick scan of platform health by reviewing dashboards for active connections, Agent status, Automation Engine utilization and so forth. The Automation Assistant can fetch usage metrics, list active Users and Agents, and alert you to abnormalities, supporting proactive administration.

Example Prompts

  • Summarize current system utilization and any performance warnings

  • Who’s logged in since midnight and did any failed logins occur?

Simplifying System Management

Instead of manually navigating through menus, use the Automation Assistant to quickly identify potential issues. It helps you surface system details and alerts with conversational prompts. You can monitor Users, Agents, Queues, Clients, system utilization, all from an intuitive and conversational interface.

Example Prompts

  • Which Users have been locked today?

  • Show me all Agents that are currently offline

The Automation Assistant can list them instantly with details like User X locked due to failed logins, Agent Y offline on Client Z, saving you menu navigation and highlighting risks before they escalate.

User and Security Management

Managing authorizations and access is critical for governance and audits. The Automation Assistant helps you review, update, and explain privilege assignments or audit trails, supporting better compliance.

Example Prompts

  • List users with 'Modify the status of a task manually' rights in the Client

  • Summarize recent logins

  • Summarize permission changes made this week

The assistant provides compliant summaries and configuration tips (Revoke privilege Y for compliance), simplifying authorization tweaks, dashboard setups, and governance without deep manual searches.

Performance Tuning and Troubleshooting

System bottlenecks and failures happen, but with the Automation Assistant, problem isolation and resolution accelerate dramatically. Ask for analysis of logs, execution data, or errors in plain language; then, get actionable suggestions.

Example Prompts

  • Why is engine process utilization at 90%?

  • Analyze Agent X's recent failures and recommend fixes

The assistant pinpoints likely causes and offers remediation steps, for example High workload on WP 3 due to queue overload; suggest scaling connections.

Upgrades, Configurations, and Scaling

Whether you’re patching, onboarding a new Client, adjusting Calendars/Variables or expanding to handle more workload, the Automation Assistant can guide you through complex procedures with role-based, real-time support. It delivers tailored procedures, default value optimizations, and best practices, minimizing errors during high-impact tasks like stopping clients or balancing system-wide settings.

Example Prompt

  • Guide me through Agent deployment on Linux

Throughout your shift, from health scans to crisis resolution, the Automation Assistant empowers proactive administration, cuts investigation time, enhances security posture, and builds confidence in scaling your environment reliably.

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